Returns, Refunds, and Exchange Policy.
Thank you for shopping at www.orthodyna.com, operated by Orthodynamic Limited, for your healthcare needs. We appreciate your trust in our non-pharmaceutical medical products, which are dedicated to enhancing lives across various age groups and conditions.
At Orthodynamic Limited, we prioritise customer satisfaction. Here is our policy on returns, refunds, and exchanges:
- Refund Eligibility:
Due to the nature of our business and hygiene considerations, items expiring within one month from the date of purchase are generally not eligible for a refund. However, exceptions include cases of manufacturing defects or if the wrong product or size is shipped to you. In such cases, you have a 7-calendar-day window to initiate a return from the date of purchase.
- Return Criteria:
To be eligible for a return, your item must meet the following criteria:
It must be unused and in the same condition as when you received it.
The item must be in its original packaging.
Please retain your receipt as proof of purchase.
- Refund Process:
After receiving your returned item, our team of professionals will conduct a thorough inspection. Upon successful inspection, we will initiate the refund process. The refund will be issued through the original payment method within 10 working days, contingent upon the policies and capabilities of the respective payment provider. This includes payment methods such as M-Pesa, card transactions, cash payments, bank transfers, and payment via cheque.
- Non-Refundable Situations:
Items returned in a damaged condition are not eligible for a refund or exchange. If you initiate a return after the 7-calendar-day window has passed, we regret that you will not be eligible for a refund or exchange.
- Damaged or Contaminated Products:
In the rare event that our products arrive damaged or contaminated in any way, please reach out to us immediately. We are committed to your well-being and will gladly send you a replacement, regardless of the product’s expiration date.
- Contact Us:
If you have any questions or need further clarification regarding our Returns, Refunds, and Exchange Policy, please do not hesitate to contact our dedicated customer support team. We appreciate your understanding and cooperation in following our policy, designed to ensure a seamless and satisfying shopping experience at Orthodynamic Limited.
Your health and satisfaction are our top priorities, and we look forward to continuing to serve you with our high-quality healthcare products.
Thank you for choosing Orthodynamic Limited.