Orthodynamic Limited Return, Refund, and Exchange Policy
- Return Policy
Orthodynamic Limited strives to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the product under the following conditions:
- The item must be returned within 7 days of receipt for general products, while certain categories, such as durable medical equipment, may have an extended return period of up to 14 days.
- The product must be in its original condition, unused, and in its original packaging.
- A valid proof of purchase must be provided.
- Returns will only be accepted for defective, damaged, or incorrect items supplied by Orthodynamic Limited.
- Returns due to a change of mind or incorrect order placement by the customer are not eligible.
- Some items may not be eligible for return unless an incorrect size or details were given, and they must be in their original form or nature.
- International returns must comply with shipping and customs regulations, and any associated duties or fees are the responsibility of the customer.
- Customers must notify Orthodynamic Limited in writing before returning any item.
- Refund Policy
Refunds will be issued under the following conditions:
- If a returned item is approved, a refund will be processed within 14 business days after receipt and inspection of the product.
- Refunds will be made using the original method of payment.
- Refunds will not include shipping costs unless the return is due to an error by Orthodynamic Limited.
- Any restocking fees applicable will be deducted from the refund amount.
- In cases where a full refund is not applicable, a partial refund or store credit may be issued, depending on the condition of the returned item.
- Exchange Policy
Exchanges are allowed under these conditions:
- The item must be defective, damaged, or incorrect.
- Customers must request an exchange within 7 days of receiving the product.
- The replacement product will be shipped after the original item is received and inspected.
- If an identical replacement is unavailable, customers may choose an alternative product of equal or lesser value, or opt for a refund.
- Customers may be responsible for return shipping costs unless the exchange is due to an error by Orthodynamic Limited.
- Customers must obtain a return authorization number (RMA) before sending an item for exchange.
- Non-Returnable Items
The following items are not eligible for return, refund, or exchange due to contamination risks, compromised sterility, hygienic reasons, or customization:
Medical Consumables and Disposables
- Opened or used medical supplies and consumables
- Customized or special order items
- Products not in their original packaging
- Items purchased under clearance or final sale
- Non-pharma medical consumables, including:
- Surgical gloves, face masks, syringes, needles, and catheters
- IV tubing and administration sets
- Bandages and wound care dressings
- Disposable surgical gowns and drapes
- Examination gloves and suction catheters
- Oxygen masks and tubing, disposable thermometers
- Urinary drainage bags, blood pressure cuffs
- Sterile gauze, swabs, and test strips
- Endotracheal tubes, tracheostomy tubes, dialysis consumables
- Enteral feeding tubes, stoma bags, surgical sutures, single-use instruments
- Sterile drapes, blood collection tubes, specimen swabs, nebulizer kits
Medical Equipment and Machines (Once Installed or Used)
- Imaging equipment (e.g., X-ray machines, ultrasound scanners)
- Patient monitoring systems
- Diagnostic machines
- Surgical and anesthesia machines
- Infusion pumps
- Laboratory diagnostic machines
Hospital Furniture (Assembled or Custom Ordered)
- Hospital beds and stretchers
- Overbed tables
- Patient transport trolleys
- Examination couches and chairs
Linen and Textiles (For Hygiene and Safety Reasons)
- Surgical drapes and gowns
- Patient and hospital bed linens
- Reusable face masks and medical scrubs
Rehabilitation and Orthopedic Products
- Customized prosthetics and orthotics
- Compression stockings
- Body braces and supports (if used or worn)
Customized or Special Order Items
- Any product specifically manufactured or altered to fit customer specifications
All non-returnable items are subject to regulatory compliance standards such as FDA, ISO, or other applicable health and safety regulations.
- Process for Returns and Exchanges
To initiate a return, refund, or exchange, customers must:
- Contact Orthodynamic Limited via email or customer service hotline with details of the issue.
- Provide a valid proof of purchase.
- Obtain a return authorization number (RMA) before shipping the item back.
- Return the item to the address provided by Orthodynamic Limited, ensuring it is packaged securely.
- Await confirmation and processing within the stipulated timeframe.
For further inquiries, please contact Orthodynamic Limited Customer Service:
- Phone: 0705442020 | 0724232336
- Email: sales@orthodyna.com | orders@orthodyna.com
By Management